Which translates into savings.

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Read also: AI in banking – interview with Alior Bank What data is processed by AI in Link? Artificial intelligence helps us in particular when we deal with unstructured data, such as photos, documents, e-mails or voice recordings. An example of such an application is an application for photo analysis, which allows our clients to quickly obtain a damage estimate. After attaching photos of the damaged vehicle, customers will receive a ready estimate for approval within a few dozen seconds. Today, we also use advanced speech analysis tools supported by artificial intelligence, thanks to which we optimize sales processes and take even better care of the quality and effectiveness of our consultants' conversations.


What actions are you taking to increase the use of AI in Link, and where do you get your knowledge from? Our experts and managers meet with leading suppliers of AI tools. Teams working on artificial intelligence follow implementations and tests in other Middle East Mobile Number List companies and industries, and participate in industry conferences, both as panelists and listeners. We also often organize internal inter-team meetings, during which technology specialists discuss with the business and jointly generate ideas for the use of AI in subsequent processes. What are your plans for further AI development in Link? We test the latest technologies, including those based on generative artificial intelligence. We see many benefits, for example,




in the use of intelligent bots, both voice and text. In the future, they will be able to help customers handle matters as if they were talking to a human being. The great excitement surrounding the premiere of ChatGPT proves how much potential this solution has. This solution combines chat functionality with artificial intelligence on a scale that was difficult to imagine until recently. However, artificial intelligence or bots will not fully replace humans. Personal contact with a consultant is extremely .